As you may know, NS4L was recently on the hunt for the “NS4L Voice,” or someone to manage the online presence of New Scooters 4 Less. I am thrilled to introduce myself as that Voice.
I started working here just after the New Year, and was immediately absorbed into the company culture. Everyone was helpful, understanding, and genuinely friendly. They’re more than a team here at NS4L; they’re a family. And they adopted me into their family with open arms.
I can’t tell you how important that is for the customer experience. You can’t walk into NS4L and not feel the love. And just like they welcomed me into the family, we want to welcome you into the family. That, to me, is what makes NS4L so special.
So where do I come into this? It’s my job to run NS4L’s social media accounts, website, blog, and anything else that happens to float around the internet. It’s an awesome job because I get to take pictures and videos of whatever is going on around the shop, write blogs about who we are and what we believe in, and relay all that information to you.
But, as Uncle Ben would say, “with great power comes great responsibility.” While I have a lot of fun doing my job, I have to make sure that I’m creating content that is both helpful and entertaining for you.
NS4L has 12 Core Values by which we live. The first is creating and recreating the UCE, the Ultimate Customer Experience. We’re here for YOU. I want to bring you behind the scenes to show you that everyone here really does love what they do, and that’s why we can provide you with the best service possible.
One of my goals as the NS4L Voice is to give our followers on Twitter, Instagram and Facebook the Ultimate Customer Experience from your mobile phone or computer screen. How? By interacting with you! Part of the experience at NS4L is being more than a nameless/faceless customer – we want to build and maintain relationships with every single one of you. So if you’re out and about on your scooter one gorgeous day, show us! Tweet at us or tag us in an Instagram post. Or maybe you just stopped into a new local business you think we’ll love. Let us know! (Especially if it’s a donut shop. We <3 donuts.) In short – you’re part of our scooter family, so keep in touch!
Having said that, Core Value #3 is Don’t Believe the Hype. Everyone here at NS4L always works to remain humble. So we need your help! Let us know how we’re doing. Did you have an awesome experience? Do you have any suggestions on how we can improve? We love feedback, and we graciously accept whatever you have to give us! We want to know what’s awesome and we want to know what we can work on. Anything you might have to say is important to us.
I have no Voice unless I can first listen. So I’m ready to listen to you!
Tweet us @NS4L
Follow us on Instagram @NS4L
Like us on Facebook /newscooters4less
And keep an eye out for Snapchat (we hope to be launching soon)
If you have any questions, concerns, or just want to drop me a line, you can email me directly at voice@ns4l.com. I’m looking forward to interacting with you!