Get to know Leigh…
How long have you worked at NS4L? [As of October 2013]
In your words, what do you do here?
My official position is SERVICE MANAGER. Each day I distribute the Service Request Orders [SRO] to the Techs and offer my advice on almost every scooter. When needed, I help solve different problems or issues a Tech might have with a scooter. I often delegate different duties to our fine staff to make sure our service department moves quickly and in a timely manner. I record each SRO with all the repairs in our database, as well as contact each customer with the tech’s findings and a price for repairs. In general, I try to spin as many plates as I can without hitting the floor. I have also been bestowed the title, “Chief of Wisdom” most likely because of my age and life experience. When in doubt, ask the COW. If you ask me, I believe I’m really here to be a leader, and most importantly, to try and make a difference in their lives and really HELP them any way I can. My boss says he can’t do this without me. You think he’s catching on?
What is your favorite NS4L memory?
Homecoming Parade. We all rode scooters in the parade and all over Gainesville as a team to show our Gator support and community involvement. We all had lunch together and a fun time that not everybody gets a chance to be a part of.
How would you describe NS4L’s culture?
I would say things like fun, diverse, adventurous, and out of the box because you never know what’s going to happen next at any given moment. It’s a lot of planning and a lot of spur of the moment, but while all this is going on around us, it’s the constant pursuit to deliver the Ultimate Customer Experience that we strive for. I believe that is the essense of the NS4L culture, the very essence.
What is your favorite NS4L Core Value?
SAFE. ORGANIZED. CLEAN. (SOC it to me). I guess it is because I have been that way for as long as I can remember. It’s a CORE VALUE that will serve you will in everyday life. Not just at work. The truth is I just can’t function properly in chaos and filth.
If you could have your dream vacation anywhere in the world, where would it be?
What is your favorite ice cream?
If you had to eat the same food every day for the rest of your life, what would it be?
What is your favorite smell that other people would find weird?
What would be the ideal date with your significant other?
Dinner, drinks, a Broadway play, and then bed, all in New York City
What is your favorite Snapchat filter?
Have you ever traveled abroad?
No! Don’t fly or float
Do you prefer cooking at home or eating out?
What is one word that other people often refer to you as?
What is your favorite quote?
If you’re not careful, you will end up where you are headed.
If you could be any Ninja Turtle, which would you be and why?
I don’t know anything about Ninja Turtles, but most of the service staff seem to think that I would make a great FOG HORN LEG HORN. It might be because I always say, “SON, SON, I SAID SON… What are you doing?”