Get to know Leigh…
How long have you worked at NS4L? [As of October 2013]
In your words, what do you do here?
My official position is SERVICE MANAGER. Each day I distribute the Service Request Orders [SRO] to the Techs and offer my advice on almost every scooter. When needed, I help solve different problems or issues a Tech might have with a scooter. I often delegate different duties to our fine staff to make sure our service department moves quickly and in a timely manner. I record each SRO with all the repairs in our database, as well as contact each customer with the tech’s findings and a price for repairs. In general, I try to spin as many plates as I can without hitting the floor. I have also been bestowed the title, “Chief of Wisdom” most likely because of my age and life experience. When in doubt, ask the COW. If you ask me, I believe I’m really here to be a leader, and most importantly, to try and make a difference in their lives and really HELP them any way I can. My boss says he can’t do this without me. You think he’s catching on?
What is your favorite NS4L memory?
Homecoming Parade. We all rode scooters in the parade and all over Gainesville as a team to show our Gator support and community involvement. We all had lunch together and a fun time that not everybody gets a chance to be a part of.
How would you describe NS4L’s culture?
I would say things like fun, diverse, adventurous, and out of the box because you never know what’s going to happen next at any given moment. It’s a lot of planning and a lot of spur of the moment, but while all this is going on around us, it’s the constant pursuit to deliver the Ultimate Customer Experience that we strive for. I believe that is the essense of the NS4L culture, the very essence.
What is your favorite NS4L Core Value?
SAFE. ORGANIZED. CLEAN. (SOC it to me). I guess it is because I have been that way for as long as I can remember. It’s a CORE VALUE that will serve you will in everyday life. Not just at work. The truth is I just can’t function properly in chaos and filth.
What is your favorite quote?
If you’re not careful, you will end up where you are headed.
You are the service manager, so how many scooters would you guesstimate that NS4L has serviced in the last year?
I would take a wild guess and say 952 for the year.
If you could be any Ninja Turtle, which would you be and why?
I don’t know anything about Ninja Turtles, but most of the service staff seem to think that I would make a great FOG HORN LEG HORN. It might be because I always say, “SON, SON, I SAID SON… What are you doing?”
What did your last Facebook status say?
What’s a Facebook?
What’s your favorite band?
Whiskey River Blues – The drummer is absolutely awesome! [Leigh is OBVIOUSLY the drummer!]