Recently at NS4L, we have started an internal shadowing program. A schedule was created which pairs each of us with a co-worker that has a different position than our usual one. On our shadowing days we are encouraged to actively partake in the work experience and “get our hands dirty.” I have only shadowed the Front of House (FOH), but as a driver this experience was something completely new. I have had many “shadowers” and found that it is a great way to learn a little bit more about my co-workers while also showing them a day in the life.

My hired position as a driver requires me to interact with the FOH the most on a day-to-day basis. Any information that is recorded by the FOH when they schedule a scooter pick-up is printed onto paper and is handed over to me so that I can pick them up in the mornings. Prior to my shadow day I had only a minimal understanding of the process of answering the phones and dealing with the customers directly. I will admit that I am usually on their case about something that is unclear or that I don’t understand so I was curious to see how I would do in their shoes.


It took me a good part of the day to remember the right procedure for each problem or person in need, but by the afternoon I felt a little more comfortable with the position. I understood the processes and realized that the FOH doesn’t actually just sit around on Facebook all day (despite the rumors that were going around in the Back of House.) Furthermore, I started to learn a little more about my co-workers too! We shared plenty of laughs that day and learned plenty more about each on a more personal level.

Although I have only one shadowing experience in a different position, I have had all FOH members shadow me at least once during my morning pickups. This is where I have gotten the most out of this shadowing program. Fortunately, the driving position is pretty straightforward so there is not an overwhelming amount to teach. Of course I would show them my responsibilities and give them a chance to be in the shoes of a driver, but eventually we would go off on a tangent and have some really great conversations. Again I found myself learning more about my co-workers.

Each shadowing experience gave me an opportunity to bond with a new team member and for each of us to provide some useful input and ideas about our positions and processes to each other. I was curious to learn about different positions and indeed I did. But my biggest take away from the NS4L shadowing program has been learning more about each personality that maintains the different positions around the shop.


Gator100 2015 Honoree

Last Friday, February 6, NS4L was honored at the inaugural Gator100, which recognizes the 100 fastest-growing companies in the nation that are owned or led by University of Florida alumni.

NS4L Gator100 placecard

Sponsored by UF, the Warrington College of Business Administration, and the Center for Entrepreneurship & Innovation, the Gator100 uses strict criteria for establishing the list of honorees. To be considered for raking (in addition to keeping up with the values and image of the University of Florida), Gator-led companies must have been in business for at least 5 years and have minimum annual revenues of $100,000. Ernst & Young calculated each company’s compounded annual growth rate over the past three years to generate the ranking.

Collin Gator100 Trophy

Needless to say, this was a huge honor for Collin, as he was ranked among some of the most successful alumni UF has ever produced.

“The Gator100 is an important initiative that recognizes entrepreneurial excellence,” said Dr. Michael Morris, the Academic Director of the entrepreneurship program at UF. “It is open to any and all companies founded or run by Gator alumni, and recognizes those who are achieving growth, innovating, and making a difference in their communities.”

Staying true to NS4L’s Core Value #3, “Don’t Believe the Hype,” Collin graciously brought the entire team to the Gator100 Awards Gala on Friday. While the Gator100 recognized Collin for his accomplishments, he did not fail to recognize his team for our accomplishments. It was a great honor for us all, knowing that we contribute every day to the success of this company.

Dressed to impress, we closed the shop and carpooled to UF’s J. Wayne Reitz Union to attend the gala. It was certainly an afternoon to remember. We were served a wonderful meal while listening to the inspiring words of esteemed UF faculty and alumni. Above all, we were proud to represent NS4L as a complete team, surrounded by 99 like-minded entrepreneurs, their families, and their colleagues.

Gator100 NS4L table

NS4L was ranked as the 92nd fastest-growing Gator-led company, and we couldn’t be happier about it. I think I speak for the whole team when I say we were both proud and humbled by the experience.

(If you haven’t already, take a look at our Facebook page for more photos from the event.) 

Core Value #1, “Create and Recreate the Ultimate Customer Experience,” has contributed the most to the success of NS4L, and may be the biggest reason we are ranked in the Gator100. We provide our customers with top-quality products and service, but we believe that our customer service is what keeps people coming back time and again. The UCE, as we call it, is a direct reflection of our company culture, and we would be nowhere without that.

While the Gator100 is an incredible achievement, we see it as the tip of the iceberg for NS4L. Our team continually works together to improve the customer experience and therefore the overall success of NS4L.

Keep an eye out for NS4L at the 2nd annual Gator100 to see how far we’ll come in 2015!

Gator100 NS4L Group State Photo

As you may know, NS4L was recently on the hunt for the “NS4L Voice,” or someone to manage the online presence of New Scooters 4 Less. I am thrilled to introduce myself as that Voice.

 I started working here just after the New Year, and was immediately absorbed into the company culture.  Everyone was helpful, understanding, and genuinely friendly. They’re more than a team here at NS4L; they’re a family. And they adopted me into their family with open arms.

 I can’t tell you how important that is for the customer experience. You can’t walk into NS4L and not feel the love. And just like they welcomed me into the family, we want to welcome you into the family. That, to me, is what makes NS4L so special.

 So where do I come into this? It’s my job to run NS4L’s social media accounts, website, blog, and anything else that happens to float around the internet. It’s an awesome job because I get to take pictures and videos of whatever is going on around the shop, write blogs about who we are and what we believe in, and relay all that information to you.

 But, as Uncle Ben would say, “with great power comes great responsibility.” While I have a lot of fun doing my job, I have to make sure that I’m creating content that is both helpful and entertaining for you.

NS4L has 12 Core Values by which we live. The first is creating and recreating the UCE, the Ultimate Customer Experience. We’re here for YOU. I want to bring you behind the scenes to show you that everyone here really does love what they do, and that’s why we can provide you with the best service possible.

One of my goals as the NS4L Voice is to give our followers on Twitter, Instagram and Facebook the Ultimate Customer Experience from your mobile phone or computer screen. How? By interacting with you! Part of the experience at NS4L is being more than a nameless/faceless customer – we want to build and maintain relationships with every single one of you. So if you’re out and about on your scooter one gorgeous day, show us! Tweet at us or tag us in an Instagram post. Or maybe you just stopped into a new local business you think we’ll love. Let us know! (Especially if it’s a donut shop. We <3 donuts.) In short – you’re part of our scooter family, so keep in touch!

 Having said that, Core Value #3 is Don’t Believe the Hype. Everyone here at NS4L always works to remain humble. So we need your help! Let us know how we’re doing. Did you have an awesome experience? Do you have any suggestions on how we can improve? We love feedback, and we graciously accept whatever you have to give us! We want to know what’s awesome and we want to know what we can work on. Anything you might have to say is important to us.

 I have no Voice unless I can first listen. So I’m ready to listen to you!

Tweet us @NS4L

Follow us on Instagram @NS4L

Like us on Facebook /newscooters4less

And keep an eye out for Snapchat (we hope to be launching soon)


If you have any questions, concerns, or just want to drop me a line, you can email me directly at voice@ns4l.com. I’m looking forward to interacting with you!